We've compiled a list of the most common error messages that our customer's report getting. Please click on an error message to see it's resolution steps.


  • "...the firmware file is not compatible"

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    This error simply means you've downloaded the wrong file for your device. Please make sure you've selected the CORRECT device on our downloads page.
    If you're having problems identifying your iPhone model, click here.
    If you're having problems identifying your iPad model, click here.

  • Error 3002

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    The reason for this error message is that you're pressing 'Update' rather than 'Restore'.
    Please ensure you are following our instructions exactly how they're written to avoid further errors.


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